Thank you for shopping at 3H Home Store (Haryana Handloom House). We value your satisfaction and want to ensure that you have a positive shopping experience with us. This Return & Refund Policy outlines the terms and conditions for returning and refunding products purchased from our website.
Returns
1.1 General Returns
If you are not entirely satisfied with your purchase, we are here to help. You may return the product within 4-5 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as you received it.
1.2 Mattress Trial Returns
We understand that choosing the right mattress can be a personal decision. Therefore, we offer a 30-day trial period for our mattresses. If, within 30 days of delivery, you find that the mattress does not meet your expectations, you may return it. The mattress must be clean, undamaged, and free from any stains or odors.
Refunds
2.1 General Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, we will initiate a refund to your original payment method. Please note that the refund amount may exclude any shipping charges incurred during the initial purchase.
2.2 Mattress Trial Refunds
For mattress trial returns, we will issue a full refund for the purchase price of the mattress once it has been returned and inspected. If the mattress is found to be stained, damaged, or not in its original condition, we reserve the right to apply a reasonable deduction from the refund amount to cover the cost of restoration or replacement.
Return Process
To initiate a return, please follow these steps:
3.1 General Returns
Contact our customer support team at info@3hhomestore.com. within 4-5 days of receiving the product to request a return.
Provide your order number, the reason for the return, and any relevant details.
Our customer support team will guide you through the return process and provide you with a return authorization if eligible.
Pack the item securely in its original packaging and include any accessories, manuals, or promotional materials that came with it.
Ship the item back to the designated return address provided by our customer support team.
3.2 Mattress Trial Returns
Contact our customer support team at info@3hhomestore.com. within 30 days of receiving the mattress to initiate the return process.
Provide your order number, the reason for the return, and any relevant details.
Our customer support team will guide you through the return process and provide you with a return authorization if eligible.
Arrange for the mattress to be picked up by our designated carrier or follow the instructions provided by our customer support team.
Non-Returnable Items
Certain items are not eligible for return or refund due to hygiene and safety reasons. These include:
Pillows, duvets, and bedding accessories (unless they are unopened and in their original packaging).
Personalized or customized items.
Gift cards.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue and provide a replacement or refund, depending on the circumstances.
Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please contact us at info@3hhomestore.com. Our dedicated customer support team is available to assist you and provide further guidance.
Please note that this Return & Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for any updates or modifications.
